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Q: How do I bridge tokens from Ethereum to Polygon?

Connect your wallet to Stargate. Select Ethereum as source chain and Polygon as destination. Enter the amount of tokens and confirm the transaction in your wallet. Settlement occurs in seconds. You'll see tokens arrive in your wallet on the destination chain immediately.

Q: What is the minimum and maximum bridge amount?

Minimum bridge amount is typically $1 USD equivalent depending on the token pair. Maximum amounts vary by pool liquidity but usually start at $10M+ per transaction. Check the bridge interface for specific limits on your token pair. Larger transfers may be executed as multiple transactions.

Q: Why is my bridge transaction pending?

Pending transactions typically complete within 5-15 minutes. Check the transaction on the source chain block explorer first. If stuck over 30 minutes, verify you have sufficient gas on the destination chain. Contact support with your transaction hash for manual assistance.

Q: Do I need to approve tokens before bridging?

First-time bridge of a token requires an approval transaction. This grants Stargate access to transfer your tokens and costs a small amount of gas. Subsequent bridges of that token skip this step. You control the exact amount Stargate can spend.

Q: What are Stargate bridge fees?

Stargate charges 0.04% protocol fee per bridge transaction. You also pay network gas fees on source and destination chains. No slippage on most stablecoin bridges. Total cost depends on network congestion. Use the fee estimator before confirming each transaction.

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Articles 50+

Response Time < 2 hours

Live Chat 24/7

Languages 10+

Topics Bridge, Tokens, Wallets

Status All systems operational

✓ Pros

24/7 live chat support from experienced team members
Comprehensive guides for bridge operations and staking
Step-by-step wallet setup instructions for all major wallets
Transaction troubleshooting and gas optimization tips
Community forum with peer support

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Peak hours may have 30+ minute chat wait times
Some regional language support limited

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Welcome to Stargate Support

Our Help Center covers bridge operations, wallet setup, token staking, and general platform questions. Browse categories below or search your question.

Support Categories

Account & Wallet • Bridge Operations • STG Token • Cross-Chain Questions • Security • Fees & Gas • Liquidity Pools • Technical Issues

Contact Support

Live chat available 24/7. Email [email protected] for detailed issues. Community forum at discord.gg/stargate for peer assistance.

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HIGHLIGHTS

What Makes It Stand Out

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Live Chat Support

Real-time assistance 24/7 from Stargate team. Average response under 5 minutes during business hours.

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Knowledge Base

50+ detailed articles covering all platform features and common issues. Searchable and regularly updated.

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Wallet Guides

Step-by-step setup for MetaMask, Coinbase Wallet, Trust Wallet, and hardware wallets. Screenshots included.

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Bridge Troubleshooting

Solutions for pending transactions, failed bridges, and gas optimization. Most issues resolved in minutes.

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Video Tutorials

Visual guides for connecting wallets, executing bridges, and staking STG tokens. Beginner-friendly.

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Community Forum

Peer support, feature requests, and general discussion with 50K+ active members worldwide.

Still Have Questions?

Use our live chat for real-time help or email [email protected]. For technical issues, include your transaction hash and wallet address. Browse our Knowledge Base or community forum for peer assistance.

Common Issues & Solutions

Most bridge problems resolve within minutes. Check your wallet's activity tab and blockchain explorer for transaction status. Ensure sufficient gas on destination chain. Insufficient liquidity may cause temporary delays on large transfers.

Security & Best Practices

Never share your private key or seed phrase. Always verify URLs before connecting your wallet. Enable two-factor authentication if available. Report suspicious activity to support immediately. Stargate never initiates contact asking for private information.

FAQ

Frequently Asked Questions

How do I bridge tokens from Ethereum to Polygon?

Connect your wallet to Stargate. Select Ethereum as source chain and Polygon as destination. Enter the amount of tokens and confirm the transaction in your wallet. Settlement occurs in seconds. You'll see tokens arrive in your wallet on the destination chain immediately.

What is the minimum and maximum bridge amount?

Minimum bridge amount is typically $1 USD equivalent depending on the token pair. Maximum amounts vary by pool liquidity but usually start at $10M+ per transaction. Check the bridge interface for specific limits on your token pair. Larger transfers may be executed as multiple transactions.

Why is my bridge transaction pending?

Pending transactions typically complete within 5-15 minutes. Check the transaction on the source chain block explorer first. If stuck over 30 minutes, verify you have sufficient gas on the destination chain. Contact support with your transaction hash for manual assistance.

Do I need to approve tokens before bridging?

First-time bridge of a token requires an approval transaction. This grants Stargate access to transfer your tokens and costs a small amount of gas. Subsequent bridges of that token skip this step. You control the exact amount Stargate can spend.

What are Stargate bridge fees?